The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 30, 2014
Filed:
Mar. 27, 2008
Jeffrey Brunet, Richmond Hill, CA;
Ian Collins, Markham, CA;
Yousuf Chowdhary, Maple, CA;
Bindu Rama Rao, Laguna Niguel, CA (US);
Jeffrey Brunet, Richmond Hill, CA;
Ian Collins, Markham, CA;
Yousuf Chowdhary, Maple, CA;
Bindu Rama Rao, Laguna Niguel, CA (US);
QUALCOMM Incorporated, San Diego, CA (US);
Abstract
An operator network is capable of routing incoming customer care calls to specific customer care representatives based on a subscriber profile and customer service representative (CSR) skill set. The device profile is retrieved from the mobile handset while the incoming customer care call is in a queue waiting to be connected to a CSR. The retrieved device profile is also used to determine an appropriate CSR to handle an incoming customer care call.