The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 23, 2014
Filed:
Oct. 29, 2010
Klaus Dickgiesser, Karlsruhe, DE;
Gunter Hoffelder, Roedersheim-Gronau, DE;
Wolfram Bonheim, Muehlhausen, DE;
Thorsten Burkert, Rimbach/Odenwald, DE;
Andreas Wolber, Heidelberg, DE;
Klaus Dickgiesser, Karlsruhe, DE;
Gunter Hoffelder, Roedersheim-Gronau, DE;
Wolfram Bonheim, Muehlhausen, DE;
Thorsten Burkert, Rimbach/Odenwald, DE;
Andreas Wolber, Heidelberg, DE;
SAP AG, Walldorf, DE;
Abstract
Various embodiments herein include at least one of systems, methods, and software to receive and process credential requests for remote support of computer applications. One embodiment includes receiving a credentials request in a first environment from a second environment in response to an incident in the first environment. This embodiment further includes processing the received credentials request within the first environment by approving the request, activating credentials, and sending the credentials to the second environment. This embodiment may further include receiving, within the first environment, a message indicating the incident is resolved and deactivating the credentials.