The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 09, 2014
Filed:
Dec. 20, 2011
Norman Perkins Blake, Zionsville, IN (US);
Vincent Robert Koser, West Lafayette, IN (US);
Norman Perkins Blake, Zionsville, IN (US);
Vincent Robert Koser, West Lafayette, IN (US);
NCR Corporation, Duluth, GA (US);
Abstract
Techniques for real-time offer customer preference learning are presented. Local agents on communication channels are equipped with predefined rules that capture actions and behaviors of customers interacting with an enterprise. The metrics associated with these actions and behaviors are plugged into the rules and in some cases combined with known pre-existing preferences for the customers for purposes of evaluating the rules and creating newly learned preferences for the customers. The newly learned preferences are dynamically fed into offer evaluation processing to determine whether to make offers to the customers.