The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 02, 2014
Filed:
Jan. 30, 2012
Jia Wang, Randolph, NJ (US);
Andrea Basso, Marlboro, NJ (US);
Min-hsuan Chen, Holmdel, NJ (US);
Zihui GE, Secaucus, NJ (US);
Ajay Mahimkar, Woodbridge, NJ (US);
Han Hee Song, San Jose, CA (US);
Jennifer Yates, Morristown, NJ (US);
Yin Zhang, Austin, TX (US);
Jia Wang, Randolph, NJ (US);
Andrea Basso, Marlboro, NJ (US);
Min-Hsuan Chen, Holmdel, NJ (US);
Zihui Ge, Secaucus, NJ (US);
Ajay Mahimkar, Woodbridge, NJ (US);
Han Hee Song, San Jose, CA (US);
Jennifer Yates, Morristown, NJ (US);
Yin Zhang, Austin, TX (US);
AT&T Intellectual Property I, LP, Atlanta, GA (US);
Board of Regents, The University of Texas Systems, Austin, TX (US);
Abstract
A system that incorporates teachings of the present disclosure may include, for example, obtaining regression coefficients that quantify a relationship between premises feedback and first network and premises performance indicators, obtaining second network performance indicators for the network elements, obtaining second premises performance indicators for the customer premises equipment, and predicting customer complaints by applying the obtained regression coefficients to at least the second network performance indicators and the second premises performance indicators. Other embodiments are disclosed.