The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 02, 2014
Filed:
Apr. 21, 2010
Jon Avner, Redmond, WA (US);
Shane Brady, Seattle, WA (US);
Wing Man Yim, Bellevue, WA (US);
Haruya Shida, Redmond, WA (US);
Selim Yazicioglu, Redmond, WA (US);
Andrey Lukyanov, Redmond, WA (US);
Brent Alinger, Snoqualmie, WA (US);
Colin Nash, Mill Creek, WA (US);
Jon Avner, Redmond, WA (US);
Shane Brady, Seattle, WA (US);
Wing Man Yim, Bellevue, WA (US);
Haruya Shida, Redmond, WA (US);
Selim Yazicioglu, Redmond, WA (US);
Andrey Lukyanov, Redmond, WA (US);
Brent Alinger, Snoqualmie, WA (US);
Colin Nash, Mill Creek, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
Alerts based on detected hardware and/or software problems in a complex distributed application environment are mapped to recovery actions for automatically resolving problems. Non-mapped alerts are escalated to designated individuals or teams through a cyclical escalation method that includes a confirmation hand-off notice from the designated individual or team. Information collected for each alert as well as solutions through the escalation process may be recorded for expanding the automated resolution knowledge base.