The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 26, 2014
Filed:
May. 20, 2011
Emily Gallagher Kinder, Kansas City, MO (US);
Eddy Dywayne Johnson, Kansas City, MO (US);
Kevin John Bridges, Leawood, KS (US);
Jason Blake Penrod, Shawnee, KS (US);
Kirby Bouas Mcdaniel, Parkville, MO (US);
Emily Gallagher Kinder, Kansas City, MO (US);
Eddy Dywayne Johnson, Kansas City, MO (US);
Kevin John Bridges, Leawood, KS (US);
Jason Blake Penrod, Shawnee, KS (US);
Kirby Bouas McDaniel, Parkville, MO (US);
Hallmark Cards, Incorporated, Kansas City, MO (US);
Abstract
Computer-readable media, computer systems, and computing methods are provided for establishing and updating a prompting scheme for soliciting feedback from a customer. Initially, the customer provides a type of occasion to monitor and temporal criteria for receiving communications from a service. The service generates a prompting scheme based on the type of occasion in order to properly compose solicitations for feedback from the customer. Also, the service uses the temporal criteria for establishing the prompting scheme, which influences the scheduling of communications bearing the solicitations, respectively. Upon delivering the communications, interaction between the customer and the service is monitored and evaluated in order to update the prompting scheme. Specifically, the scheduling of communications is updated based upon the most common time periods at which the customer responds to the communications, while the composition of the solicitations is updated based upon which communications the customer considers worthy of response.