The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 05, 2014
Filed:
Mar. 31, 2009
Applicants:
Yuval Lubowich, Raanana, IL;
Oren Pereg, Amikam, IL;
Ezra Daya, Petah-Tiqwa, IL;
Inventors:
Assignee:
Nice Systems Ltd, Raanana, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 17/27 (2006.01); H04M 3/00 (2006.01); H04M 5/00 (2006.01); G10L 15/14 (2006.01); G10L 15/183 (2013.01); G10L 15/22 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
G10L 15/22 (2013.01); G10L 15/142 (2013.01); H04M 2201/36 (2013.01); G10L 15/183 (2013.01); H04M 3/5175 (2013.01); H04M 2201/12 (2013.01);
Abstract
A method and apparatus for automatically sectioning an interaction into sections, in order to get more insight into interactions. The method and apparatus include training, in which a model is generated upon training interactions and available tagging information, and run-time in which the model is used towards sectioning further interactions. The method and apparatus operate on context units within the interaction, wherein each context unit is characterized by a feature vector relate to textual, acoustic or other characteristics of the context unit.