The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 22, 2014
Filed:
Nov. 03, 2009
Lindsay D'penha, Pacific Grove, CA (US);
Thomas Sterns, Pacific Grove, CA (US);
Jordy G. Boom, Marina, CA (US);
Lindsay D'Penha, Pacific Grove, CA (US);
Thomas Sterns, Pacific Grove, CA (US);
Jordy G. Boom, Marina, CA (US);
Language Line Services, Inc., Monterey, CA (US);
Abstract
An Internet enabled communication device has a data module that sends user data through the Internet to a web services system, requests an acknowledgement from the web services system based on the user data to proceed with a voice communication, and receives the acknowledgement from the web services system if the web services system receives the user data and the user is authorized to proceed with the voice communication. The Internet enabled communication device also has a telephony module that, subsequent to the data module receiving the acknowledgement from the web services system, initiates the voice communication through a telephone network to an automated system. The automated system accesses the user data in the database to automatically connect the user to a service without the user having to input the user data through the automated system.