The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 22, 2014
Filed:
Jul. 02, 2013
Aria Solutions, Inc., Calgary, CA;
Paul Peloski, Calgary, CA;
Aria Solutions, Inc., Calgary, CA;
Abstract
A system with a dynamic temporal dimension for monitoring and control of contact centers, comprising: a scalable simulation service configured with a virtual environment that replicates and is maintained in synchrony with a production contact center environment; an analysis manager; a persistent query service; and a visualizer. The persistent query service receives data from contact center systems and updates virtual tables based on the updates; the analysis manager, sends real-time updates to the visualizer, and the visualizer updates a visualization provided to a user by displaying the real-time updates as a set of past states; and the scalable simulation service performs a time-warped simulation to compute at least a future state of one of the virtual environments and sends a second plurality of updates to the visualizer, and the visualizer updates the visualization provided to the user by displaying the second plurality of real-time updates as a projected future state.