The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 15, 2014
Filed:
Jul. 01, 2008
Genady Grabarnik, Scarsdale, NY (US);
Jonathan Lenchner, North Salem, NY (US);
Larisa Shwartz, Scarsdale, NY (US);
Genady Grabarnik, Scarsdale, NY (US);
Jonathan Lenchner, North Salem, NY (US);
Larisa Shwartz, Scarsdale, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A system and method for rendering different views of an incident, problem or change (IPC) ticket relating to an incident based on attributes of the user looking at or working with the ticket includes determining relevant information. An environment related to a usage by the user is determined. Based upon the relevant information and the environment, an IPC ticket is generated with different views where only a relevant view of the different views is provided to each particular user.