The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 15, 2014
Filed:
Jun. 04, 2013
Rank Miner, Inc., St. Petersburg, FL (US);
Andras Kocsor, Szeged, HU;
Kornel Kovacs, Szeged, HU;
Attila Bodogh, Szentendre, HU;
Istvan Feher, Budapest, HU;
Rank Miner, Inc., St. Petersburg, FL (US);
Abstract
Disclosed is a method for analyzing recorded telephone calls in order to predict business outcomes. The method involves recording a series of initial telephone calls and analyzing those calls for particular audio features. The audio features are tabulated and annotated to specify whether the telephone call resulted in a pre-determined business outcome. A model is then built whereby the pre-determined business outcome can be predicted based upon the presence of certain audio features. The model can subsequently be used to predict whether future calls are likely to result in the pre-determined business outcome.