The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 08, 2014
Filed:
Jun. 11, 2009
Nikhil Goel, Irving, TX (US);
Bipin Sakamuri, Irving, TX (US);
Amit Singh, Irving, TX (US);
Dinyar Kavouspour, Plano, TX (US);
Fari Ebrahimi, Basking Ridge, NJ (US);
Nikhil Goel, Irving, TX (US);
Bipin Sakamuri, Irving, TX (US);
Amit Singh, Irving, TX (US);
Dinyar Kavouspour, Plano, TX (US);
Fari Ebrahimi, Basking Ridge, NJ (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
An approach is provided for managed instant communication (or chat)-based customer support services. Data communication is received, at a customer service platform, from a customer requesting assistance. An instant communication session is established between the customer and an agent at the customer service platform. Speech-to-text conversion operation is activated for the agent, wherein the agent corresponds during the instant communication session by speech. Agent speech correspondence is converted during the instant communication session to text data. Agent correspondence is transmitted to the customer as text data.