The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 08, 2014
Filed:
Dec. 23, 2005
Roberta Bienfait, Norcross, GA (US);
Richard V. Cox, New Providence, NJ (US);
Behzad Nadji, Los Gatos, CA (US);
Bernard S. Renger, New Providence, NJ (US);
Behzad Shahraray, Freehold, NJ (US);
Roberta Bienfait, Norcross, GA (US);
Richard V. Cox, New Providence, NJ (US);
Behzad Nadji, Los Gatos, CA (US);
Bernard S. Renger, New Providence, NJ (US);
Behzad Shahraray, Freehold, NJ (US);
AT&T Intellectual Property II, L.P., Atlanta, GA (US);
Abstract
A method and system for managing requests in a hold queue and the responses thereto are described. By providing a management system for handling requests in a call queue, a requesting party may be free to perform other tasks while waiting for a response. In addition, the management system may modify request priority independently of a party receiving the request. The method and system may further facilitate the entry of request related information by implementing an information database. The flexibility of a receiving party in responding to a request may also be enhanced through a greater selection of response options. The management system and method may further provide automatic backup and secondary options if a receiving party's first option is unfeasible.