The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 01, 2014
Filed:
Sep. 09, 2011
Prasad Peddada, Alameda, CA (US);
Dileep Burki, San Jose, CA (US);
Theresa Vietvu, Sunnyvale, CA (US);
Steven Tamm, San Francisco, CA (US);
Logan Henriquez, Palo Alto, CA (US);
Andrew Smith, San Francisco, CA (US);
Prasad Peddada, Alameda, CA (US);
Dileep Burki, San Jose, CA (US);
Theresa Vietvu, Sunnyvale, CA (US);
Steven Tamm, San Francisco, CA (US);
Logan Henriquez, Palo Alto, CA (US);
Andrew Smith, San Francisco, CA (US);
salesforce.com, inc., San Francisco, CA (US);
Abstract
Embodiments are described for providing access by application vendors to applications deployed in an enterprise network environment. A package access system defines a support user class in a user profile database for an application executed within organization resources maintained in a multi-tenant data store. The support user is granted read only privileges to metadata of the application. An organization administrator can grant the application vendor access to the application as a support user, allowing the vendor to view and analyze the metadata. The organization administrator can further grant access by a specific support representative to the application as a specific user within the organization user for a limited term. The support representative can then log into the organization and access and use the application in order to diagnose any post-installation usage problems with the application.