The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 24, 2014
Filed:
Jun. 05, 2008
Ram Pratap Singh, Sammamish, WA (US);
Jon D. Pulsipher, North Bend, WA (US);
Philip J. Lafornara, Kirkland, WA (US);
Ram Pratap Singh, Sammamish, WA (US);
Jon D. Pulsipher, North Bend, WA (US);
Philip J. Lafornara, Kirkland, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
Technologies are described herein for launching an online support chat session in response to an occurrence of a support event on a personal computer and transmitting detailed event information via the chat session for display to support personnel. When an error or other event occurs on a computer, an online support chat session is established using an online support chat client associated with the error or event. The pertinent information about the error or event along with additional data regarding the computer and the user are transmitted via the online support chat session for display to the support personnel.