The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 24, 2014
Filed:
Nov. 24, 2003
Mahesh Rajagopalan, Irving, TX (US);
Nagendra Kunuturi, Irving, TX (US);
Craig L. Reding, Midland Park, NJ (US);
Jagmit Singh, Mound, TX (US);
Christopher L. Helbling, Stamford, CT (US);
Mahesh Rajagopalan, Irving, TX (US);
Nagendra Kunuturi, Irving, TX (US);
Craig L. Reding, Midland Park, NJ (US);
Jagmit Singh, Mound, TX (US);
Christopher L. Helbling, Stamford, CT (US);
Verizon Data Services LLC, Temple Terrace, FL (US);
Telesctor Resource Group, Inc., New York, NY (US);
Abstract
Methods and systems for routing a communication to a preferred device are disclosed. A service center consistent with the present invention is operable to receive information pertaining to a communication to a user from a calling party, and retrieve data corresponding to the user using the received information. The service center also determines a preferred device of the user based on the retrieved data, wherein the preferred device is one of a plurality of devices associated with the user. Thereafter, the service center ascertains whether the preferred device of the user requires a new mode of delivery, and routes the communication to the preferred device of the user based on the ascertaining.