The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 17, 2014
Filed:
Dec. 09, 2010
Wayne Parker, Iii, Seattle, WA (US);
Navin Thadani, Bothell, WA (US);
Bahram Bahram Pour, Issaquah, WA (US);
Ron Mondri, Bellevue, WA (US);
Praveen Upadhyay, Bellevue, WA (US);
Dmitri Davydok, Bellevue, WA (US);
Wayne Parker, III, Seattle, WA (US);
Navin Thadani, Bothell, WA (US);
Bahram Bahram Pour, Issaquah, WA (US);
Ron Mondri, Bellevue, WA (US);
Praveen Upadhyay, Bellevue, WA (US);
Dmitri Davydok, Bellevue, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
CRM application controls and functionality for multiple CRM applications/instances are integrated with an ECS application user interface by designating a single CRM application/instance as primary and providing synchronization and rich client control capabilities. Other CRM applications/instances are set up as secondary within the ECS user interface employing a single CRM connection module and a single state manager. Accessing a secondary CRM application/instance activates relevant controls applicable to that CRM application/instance without a user having to logout and login to the ECS client.