The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 17, 2014
Filed:
Jul. 19, 2011
Prasad a Chodavarapu, Bangalore, IN;
Ram Mohan, Karnataka, IN;
Prasad A Chodavarapu, Bangalore, IN;
Ram Mohan, Karnataka, IN;
HCL America Inc., Sunnyvale, CA (US);
Abstract
A method and system memory to store a logical process model defining a logically structured series of process activities in a process, and Service Level Agreement (SLA) profile information defining a pre-defined plurality of SLA profiles which are potentially applicable to respective process instances. Each SLA profile comprises at least one performance metric with respect to the process and/or at least one of the process activities. A rules engine queries case data with respect to a particular process instance, and automatically determines an applicable SLA profile based on the case data. The applicable SLA profile is then applied to the particular process instance, and may be altered during performance of the process instance in response to case data changes.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile