The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 17, 2014
Filed:
Dec. 24, 2008
I. Dan Melamed, New York, NY (US);
Yeon-jun Kim, Whippany, NJ (US);
Bernard S. Renger, New Providence, NJ (US);
Andrej Ljolje, Morris Plains, NJ (US);
David J. Smith, Millington, NJ (US);
I. Dan Melamed, New York, NY (US);
Yeon-Jun Kim, Whippany, NJ (US);
Bernard S. Renger, New Providence, NJ (US);
Andrej Ljolje, Morris Plains, NJ (US);
David J. Smith, Millington, NJ (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A method of correlating received communication data with operational communication characteristics is provided. The method includes receiving audible input from a source in a communication over a communications network, recording the received audible input, and transcribing the recorded audible input into a transcript. The method further includes outputting the transcript, specifying features of the transcript to be analyzed, specifying and recording operational communication characteristics particular to the communication, analyzing the transcript for the specified features to identify patterns associated with the audible input, computing statistical correlations of the identified patterns with the operational communication characteristics, and outputting results of the computed statistical correlations on a user interface.