The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 10, 2014
Filed:
Mar. 30, 2011
Applicants:
Carlos Alberto Francisco, Campinas, BR;
Sergio Antonio Toso Junior, Campinas, BR;
Adan Rosler, Campinas, BR;
Thiago Cesar Rotta, Catanduva, BR;
Inventors:
Carlos Alberto Francisco, Campinas, BR;
Sergio Antonio Toso Junior, Campinas, BR;
Adan Rosler, Campinas, BR;
Thiago Cesar Rotta, Catanduva, BR;
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorneys:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
In a method for intelligently monitoring and dispatching an Information Technology (IT) service alert, a computer receives a service error alert and classifies the service error alert. The computer assigns the service error alert, based on the service error alert class. The computer monitors the progress of the resolution of the service error alert.