The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 03, 2014
Filed:
Jun. 12, 2009
Ravindra Babu Gurajala, Bothell, WA (US);
Robert Wayne Lott, Cumming, GA (US);
Kurt Donald Huber, Kenessaw, GA (US);
Judson John Flynn, Decatur, GA (US);
William Gordon Mansfield, Sugar Hill, GA (US);
Jefferey Thomas Seymour, Douglasville, GA (US);
Arthur Richard Brisebois, Cumming, GA (US);
John Potts Davis, Marietta, GA (US);
Ravindra Babu Gurajala, Bothell, WA (US);
Robert Wayne Lott, Cumming, GA (US);
Kurt Donald Huber, Kenessaw, GA (US);
Judson John Flynn, Decatur, GA (US);
William Gordon Mansfield, Sugar Hill, GA (US);
Jefferey Thomas Seymour, Douglasville, GA (US);
Arthur Richard Brisebois, Cumming, GA (US);
John Potts Davis, Marietta, GA (US);
AT&T Mobility II LLC, Atlanta, GA (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
System(s) and method(s) are provided for a femto cell service framework for purchase of femtocell equipment and service and customer support thereof. A point of sale (POS) platform enables purchase of femtocell equipment based on a set of eligibility criteria. POS also allows purchase of add-on services. Direct fulfillment and post-sale transactions such as returns and equipment replacement are also provided. An account management service enables femtocell equipment and service self-care or through customer representatives. Configuration of service account and monitoring of account status is provided. Customer care architecture also enables remote troubleshooting of purchased equipment. Remote troubleshooting includes diagnosis and related manipulation of purchased equipment.