The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 27, 2014
Filed:
Oct. 17, 2006
Anthony Spataro, Goleta, CA (US);
Vishal Mittal, Santa Barbara, CA (US);
Shadi Muklashy, Pasadena, CA (US);
Anthony Spataro, Goleta, CA (US);
Vishal Mittal, Santa Barbara, CA (US);
Shadi Muklashy, Pasadena, CA (US);
Citrix Systems, Inc., Fort Lauderdale, FL (US);
Abstract
A first support node and a third node provide online collaborative support to a customer node over a computer network. An online support session facilitating, at least in part, bi-directional communication between the customer node and the first support node is established. The third node is also connected to the online support session and receives support session information from the customer node. In addition, information is communicated bi-directionally between the first support node and the third node.