The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 27, 2014
Filed:
Mar. 30, 2007
Kanchuki Sarma, Kirkland, WA (US);
Jeanine Spence, Kenmore, WA (US);
Israel Hilerio, Kenmore, WA (US);
Eric B. Watson, Redmond, WA (US);
Lingan Satkunanathan, Kirkland, WA (US);
Mai-lan Tomsen Bukovec, Seattle, WA (US);
Kanchuki Sarma, Kirkland, WA (US);
Jeanine Spence, Kenmore, WA (US);
Israel Hilerio, Kenmore, WA (US);
Eric B. Watson, Redmond, WA (US);
Lingan Satkunanathan, Kirkland, WA (US);
Mai-Lan Tomsen Bukovec, Seattle, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
A query for a help system includes data about a user system and a task that the user is attempting. The query may be used by a search engine to generate relevant results to aid the user. The user system data may include configuration data about hardware and software. The task data may be derived from the current state of a device, or from operational history that may be developed from a single user or a group of users. The query may have a mechanism to weight various keywords or components of the query and a feedback system may adjust the weights for future queries.