The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 27, 2014
Filed:
Jan. 24, 2006
Applicants:
Mark S. Ramsey, Kihei, HI (US);
David A. Selby, Nr Fareham, GB;
Stephen J. Todd, Winchester, GB;
Inventors:
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorneys:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
Abstract
The invention provides a method, system, and program product for increasing the effectiveness of a customer contact strategy. In one embodiment, the method includes assigning a value to each of a plurality of customer events; assigning each of the plurality of promotion events to a 'bucket' having a predefined range of values, based on a value of each promotion event; and selecting a customer event from the bucket having the highest range of values.