The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 27, 2014
Filed:
Oct. 12, 2011
Ashok Banerjee, Fremont, CA (US);
Ashok Banerjee, Fremont, CA (US);
Google Inc., Mountain View, CA (US);
Abstract
One embodiment of the present invention provides a system that facilitates modeling satisfaction of a client based on an exponential-decay function. During operation, the system receives an identifier for a client. The system also receives a selection of components to use in modeling the satisfaction of the client. Note that a component is a performance metric, such as a goal, that has a quantifiable result. Next, for each selected component, the system determines a current satisfaction of the client by: determining an initial intensity for the satisfaction based on the component and an initial point in time; determining a decay constant for the client and the component; and using the decay constant in an exponential-decay function to decay the initial intensity to a current point in time, thereby obtaining the current satisfaction. Finally, the system combines the current satisfaction for each selected component to obtain an overall client satisfaction.