The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 27, 2014
Filed:
Jan. 27, 2009
Maulik Shah, San Jose, CA (US);
Da C. Lin, San Leandro, CA (US);
Mohammed Taher Shaikh, Fremont, CA (US);
Farrukh Hassan, Santa Clara, CA (US);
Maulik Shah, San Jose, CA (US);
Da C. Lin, San Leandro, CA (US);
Mohammed Taher Shaikh, Fremont, CA (US);
Farrukh Hassan, Santa Clara, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A contact center is provided. The contact center includes a processor; and a memory in communication with the processor. The memory includes computer code executable with the processor. The computer code is configured to place a phone call through a media gateway to a communication device, receive a tone message from the media gateway, the tone message including a call progress event that defines a type of tone that was detected in the audio stream, determine a call treatment as a function of the communication device status, and perform call treatment for the phone call.