The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 20, 2014
Filed:
Feb. 23, 2011
Applicants:
Moshe Wasserblat, Maccabim, IL;
Omer Gazit, Ramat Hasharon, IL;
Inventors:
Moshe Wasserblat, Maccabim, IL;
Omer Gazit, Ramat Hasharon, IL;
Assignee:
Nicesystems Ltd., Ra'anana, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/00 (2013.01);
U.S. Cl.
CPC ...
Abstract
A method and apparatus for multi-channel categorization, comprising capturing a vocal interaction and a non-vocal interaction, using logging or capturing devices; retrieving a first word from the vocal interaction and a second word from the non-vocal interaction; assigning the vocal interaction into a first category using the first word; assigning the non-vocal interaction into a second category using the second word; and associating the first category and the second category into a multi-channel category, thus aggregating the vocal interaction and the non-vocal interaction.