The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 20, 2014
Filed:
Sep. 28, 2011
Matthew C. Keller, Barrington, IL (US);
Matthew D. Schreiner, Algonquin, IL (US);
Matthew C. Keller, Barrington, IL (US);
Matthew D. Schreiner, Algonquin, IL (US);
Motorola Solutions, Inc., Schaumburg, IL (US);
Abstract
In an emergency response system, a first set of information is used to determine (i) a first set of operator positions to whom an emergency call can be sent and (ii) an identify of a first operator identifier for each operator position in the first set of operator positions based on a set of rules. The first operator identifier for each operator position in the first set of operator positions is mapped with a second operator identifier known to a second system. A subset of the first set of operator positions is determined based on the set of rules using real-time operator information obtained from the second system associated with each of the second operator identifiers. The real-time operator information is different from the first set of information. The emergency call is routed to at least one operator position in the second set of operator positions.