The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 13, 2014
Filed:
Mar. 20, 2012
Rahul P. Akolkar, Tuckahoe, NY (US);
Joao P. Goncalves, Wappingers Falls, NV (US);
Jacquelyn A. Martino, Cold Spring, NY (US);
Mathew S. Thoennes, West Harrison, NY (US);
Rahul P. Akolkar, Tuckahoe, NY (US);
Joao P. Goncalves, Wappingers Falls, NV (US);
Jacquelyn A. Martino, Cold Spring, NY (US);
Mathew S. Thoennes, West Harrison, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A small baseline audio sample is sampled when a person initially calls in and the sample is held only for the duration of the call. For each subsequent transfer, a comparison is made to the baseline established from the initial call and at the end of the call the voice sample is discarded so no resources need to be maintained. Speaker verification and VOIP technologies are used to persist the customer's verification information as service representative hand-offs occur.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile