The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 13, 2014
Filed:
Jan. 30, 2012
Brent Rodney Jones, Sherwood, OR (US);
Brent Rodney Jones, Sherwood, OR (US);
Xerox Corporation, Norwalk, CT (US);
Abstract
A feedback scheme is provided in which a combination of function specific firmware and hardware are used to capture a greater representation of issues experienced by a group of end-users specific to particular product with which the combination of function specific firmware and hardware is associated. Product-resident hardware stores record of product usage, faults, interventions and maintenance associated with a particular time window so that product-generated data can be coupled with user-generated experience feedback. A digitally-recorded description of the issue with which the user was confronted that prompted the feedback, and pertinent time frame product operating data is combined and transmitted to a product monitoring center for compilation, analysis and review.