The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 06, 2014
Filed:
May. 08, 2008
Andreas Strebel, Zurich, CH;
Ankit Tandon, Bellevue, WA (US);
Pradipta K Basu, Redmond, WA (US);
Sundar Anantharaman, Bellevue, WA (US);
Aatif Awan, Bellevue, WA (US);
Lokesh Srinivas Koppolu, Redmond, WA (US);
Rajesh Ramanathan, Redmond, WA (US);
Ramesh Vyaghrapuri, Kenmore, WA (US);
Srivatsa Srinivasan, Redmond, WA (US);
Andreas Strebel, Zurich, CH;
Ankit Tandon, Bellevue, WA (US);
Pradipta K Basu, Redmond, WA (US);
Sundar Anantharaman, Bellevue, WA (US);
Aatif Awan, Bellevue, WA (US);
Lokesh Srinivas Koppolu, Redmond, WA (US);
Rajesh Ramanathan, Redmond, WA (US);
Ramesh Vyaghrapuri, Kenmore, WA (US);
Srivatsa Srinivasan, Redmond, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.