The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 06, 2014
Filed:
May. 25, 2010
Applicants:
Frédéric Dubut, Zurich, CH;
William Lefevre, Woodinville, WA (US);
Kelly Rollin, Seattle, WA (US);
Inventors:
Assignee:
Microsoft Corporation, Redmond, WA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/26 (2006.01); H04L 12/66 (2006.01); H04M 11/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
An Interactive Voice Response (IVR) system design approach is provided employing a dynamic form that evolves automatically as the user enters content, in order to provide visual guidance relative to possible subsequent steps in the IVR system. The dynamic form follows a tree-view structure for the responses. The IVR content may be entered directly into the tree-view structure in an ad hoc manner, which provides a streamlined experience to the user compared to segmented building blocks.