The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 29, 2014
Filed:
Jan. 10, 2007
Rick A. Hamilton, Ii, Charlottesville, VA (US);
Peter G. Finn, Brampton, CA;
Christopher J. Dawson, Arlington, VA (US);
John S. Langford, Austin, TX (US);
Rick A. Hamilton, II, Charlottesville, VA (US);
Peter G. Finn, Brampton, CA;
Christopher J. Dawson, Arlington, VA (US);
John S. Langford, Austin, TX (US);
Nuance Communications, Inc., Burlington, MA (US);
Abstract
A method for communication management includes receiving at least one keyword and receiving a replay time span input. Further, the method includes receiving a plurality of communication inputs including at least a first communication input and a second communication input, monitoring at least the first communication input and second communication input for the at least one keyword, and determining an instantiation of the at least one keyword in at least one of the first communication input and second communication input. Additionally, the method includes associating the determined instantiation with one of the first communication input and second communication input, and providing at least a portion of the communication associated with the determined instantiation based on the replay time span input responsive to the instantiation.