The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 08, 2014
Filed:
Sep. 09, 2010
Marco Casalaina, San Francisco, CA (US);
Gautam Vasudev, San Francisco, CA (US);
Rahul Kaw, Pleasanton, CA (US);
Rachel Wang, Foster City, CA (US);
Jason A. Ellis, Geneva, IL (US);
Marco Casalaina, San Francisco, CA (US);
Gautam Vasudev, San Francisco, CA (US);
Rahul Kaw, Pleasanton, CA (US);
Rachel Wang, Foster City, CA (US);
Jason A. Ellis, Geneva, IL (US);
salesforce.com, inc., San Francisco, CA (US);
Abstract
Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone provider in an on-demand service environment. In one embodiment, a proxy server is in communication with a phone system. The phone system provides a phone call and is operated by the phone provider. The proxy server is configured to: receive information from the phone system regarding a phone event in relation to the phone call, and output a message including the phone event information to a data network. A client machine is in communication with the proxy server over the data network and in communication with a data provider separate from the phone provider. The client machine is configured to: receive the message from the proxy server, and display the phone event information in a first part of a user interface in a web browser. A second part of the user interface can display information received from the data provider.