The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 25, 2014
Filed:
Apr. 25, 2008
Applicants:
Kris Herrin, Murphy, TX (US);
Ron Hudson, Newark, DE (US);
Inventors:
Kris Herrin, Murphy, TX (US);
Ron Hudson, Newark, DE (US);
Assignee:
Intervoice Limited Partnership, Las Vegas, NV (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
Abstract
By incorporating into the voice prompt response at least one item of private information, the caller knows that the IVR system providing the response is controlled by the trusted institution. Thus, when the caller does not hear the expected response, the caller is alerted to the fact that someone is masquerading as the trustworthy entity and the caller can then refuse to provide the desired information.