The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 04, 2014
Filed:
Jun. 29, 2007
Amit Singh, Irving, TX (US);
Fariborz Ebrahimi, Arlington, VA (US);
Dinyar Kavouspour, Plano, TX (US);
Bipin Sakamuri, Irving, TX (US);
Amar Nageswaram, Irving, TX (US);
Nikhil Goel, Irving, TX (US);
Amit Singh, Irving, TX (US);
Fariborz Ebrahimi, Arlington, VA (US);
Dinyar Kavouspour, Plano, TX (US);
Bipin Sakamuri, Irving, TX (US);
Amar Nageswaram, Irving, TX (US);
Nikhil Goel, Irving, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
An approach is disclosed for providing a managed chat session. An agent establishes a chat session with a user for customer support. Information from the user is received via the chat session, wherein the information is used to determine customized content to be presented to the user over the chat session for duration of the chat session.