The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 25, 2014
Filed:
Oct. 23, 2012
Ensenta Inc., Redwood Shores, CA (US);
Edward Viera, Redwood City, CA (US);
Richard Klein, Lafayette, CA (US);
Jim Ballagh, Long Beach, CA (US);
Teddy Usman, San Francisco, CA (US);
Dmitri Boudtchenko, Palo Alto, CA (US);
Crystal Carroll, San Leandro, CA (US);
Paulo dos Santos, Mountain View, CA (US);
Rajini Jagathesan, Milpitas, CA (US);
Chaitanya Mittipelli, Fremont, CA (US);
Nhan Phan, Union City, CA (US);
Sharmila Pusarla, San Jose, CA (US);
Ensenta, Inc., Redwood Shores, CA (US);
Abstract
Systems and methods for improved remote deposit support and troubleshooting are disclose. In remote deposit sessions, such as a remote check deposit transaction that uses images of the front and back of a check, various errors, conflicts and issues can occur with each step of the session. Embodiments of the present invention can include generating a unique identifier for a particular remote deposit session at or before a particular session or transaction begins and then create a record for each event or task of that session and associate it with the identifier. During a support or troubleshooting session, all transactions can records associated with a particular identifier can be retrieved from a data store and displayed to a user. Such a display can include a listing of various detailed specifics for each record and embedded controls to various tools for detecting, diagnosing, and correcting errors.