The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 25, 2014
Filed:
Jul. 16, 2010
Xin Xin Bai, Beijing, CN;
Jin Dong, Beijing, CN;
Jing Gao, Beijing, CN;
Ta-hsin LI, Danbury, CT (US);
Hai Rong LV, Beijing, CN;
Wen Jun Yin, Beijing, CN;
Xin Xin Bai, Beijing, CN;
Jin Dong, Beijing, CN;
Jing Gao, Beijing, CN;
Ta-Hsin Li, Danbury, CT (US);
Hai Rong Lv, Beijing, CN;
Wen Jun Yin, Beijing, CN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A data integration module is operable to integrate a plurality of data sources, a customer preference module builds a model representing preference to different channels in merchandise category for each customer segment. A customer satisfaction module creates a model representing customer satisfaction metrics. A joint multi-channel optimization module is operable to use an optimization model that utilizes the customer preference model and the customer satisfaction model and maximize retailer's profit and customer satisfaction.