The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 18, 2014
Filed:
Oct. 28, 2008
Applicants:
Tammy Anita Green, Provo, UT (US);
Stephen R Carter, Spanish Fork, UT (US);
Scott Alan Isaacson, Woodland Hills, UT (US);
Eric Anderson, Alpine, UT (US);
Inventors:
Tammy Anita Green, Provo, UT (US);
Stephen R Carter, Spanish Fork, UT (US);
Scott Alan Isaacson, Woodland Hills, UT (US);
Eric Anderson, Alpine, UT (US);
Assignee:
Novell, Inc., Provo, UT (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 40/00 (2012.01); G06Q 10/00 (2012.01); G06Q 10/10 (2012.01); G06Q 30/02 (2012.01); G06Q 10/06 (2012.01);
U.S. Cl.
CPC ...
G06Q 40/00 (2013.01); G06Q 10/06395 (2013.01); G06Q 10/10 (2013.01); G06Q 30/02 (2013.01); G06Q 30/0203 (2013.01);
Abstract
Techniques for help desk management are provided. A user's experience with a resource is captured via a rating. The rating is recorded along with other metrics associated with a processing environment of the user and proactive action taken in response to configuration or performance problems with the user.