The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 18, 2014
Filed:
Oct. 14, 2008
Stephen K. Sherman, Alpharetta, GA (US);
Stephen K. Sherman, Alpharetta, GA (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A method, apparatus, and computer program product for wireless customer service are provided. A request for assistance for a mobile device is received. Information regarding a type of the mobile device is received. A script that corresponds to the requested assistance for the mobile device is determined. The script that corresponds to the requested assistance is transmitted to the mobile device. In response to the mobile device receiving the script, the script is initiated on the mobile device. The script causes the mobile device to assist a user with a feature of the mobile device corresponding to the request for assistance.