The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 04, 2014
Filed:
Jan. 08, 2002
Brett Andrew Avery, Satur Via Scone, AU;
Eldon Chun-keung Wong, Eastwood, AU;
Ihab Nakhla, Sylvania, AU;
Brett Andrew Avery, Satur Via Scone, AU;
Eldon Chun-Keung Wong, Eastwood, AU;
Ihab Nakhla, Sylvania, AU;
Telstra Corporation Limited, Melbourne, Victoria, AU;
Abstract
An application management system, including a learning robot/learning agent adapted to generate control data (eg automation script) by monitoring interactions () between a customer service application (CSA) and a user of the application and an execution robot for sending application data to the application on the basis of the control data, is described. A contact center management system whose components are configurable by a contact center administrator is also described. A relationship management system that manages a relationship between a business requiring a contact center and a customer service representative broker is also described.