The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 04, 2014
Filed:
Dec. 19, 2002
Giuseppe Di Fabbrizio, Summit, NJ (US);
Dawn L Dutton, West Long Branch, NJ (US);
Narendra K. Gupta, Dayton, NJ (US);
Barbara B. Hollister, Mountainside, NJ (US);
Mazin G Rahim, Matawan, NJ (US);
Giuseppe Riccardi, Hoboken, NJ (US);
Robert Elias Schapire, Maplewood, NJ (US);
Juergen Schroeter, New Providence, NJ (US);
Giuseppe Di Fabbrizio, Summit, NJ (US);
Dawn L Dutton, West Long Branch, NJ (US);
Narendra K. Gupta, Dayton, NJ (US);
Barbara B. Hollister, Mountainside, NJ (US);
Mazin G Rahim, Matawan, NJ (US);
Giuseppe Riccardi, Hoboken, NJ (US);
Robert Elias Schapire, Maplewood, NJ (US);
Juergen Schroeter, New Providence, NJ (US);
AT&T Intellectual Property II, L.P., Atlanta, GA (US);
Abstract
A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer frequently asked questions.