The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 28, 2014
Filed:
Oct. 15, 2010
Matthew Charles Compton, Avon, IN (US);
Nikhil Khandelwal, Tucson, AZ (US);
Michael R. Maletich, Chicago, IL (US);
Richard Albert Welp, Tucson, AZ (US);
Matthew Charles Compton, Avon, IN (US);
Nikhil Khandelwal, Tucson, AZ (US);
Michael R. Maletich, Chicago, IL (US);
Richard Albert Welp, Tucson, AZ (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem. A corresponding system and computer program product are also described herein.