The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 28, 2014
Filed:
Jun. 19, 2012
Ciprian Agapi, Lake Worth, FL (US);
William K. Bodin, Austin, TX (US);
Charles W. Cross, Jr., Wellington, FL (US);
Fang Wang, Plano, TX (US);
Ciprian Agapi, Lake Worth, FL (US);
William K. Bodin, Austin, TX (US);
Charles W. Cross, Jr., Wellington, FL (US);
Fang Wang, Plano, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Some example embodiments include a method of dynamically publishing directory information for a plurality of interactive voice response ('IVR') systems. The method includes receiving, by the IVR directory service on behalf of one of the IVR systems, a web services update request. The method includes determining, by the IVR directory service in response to the web services update request, updated directory information for the IVR system. The method includes updating the IVR system directory with the updated directory information for the IVR system. The method includes generating an updated voice mode user interface to reflect the updated IVR system directory with the updated directory information for the IVR system. The generating includes creating one more voice dialogs in accordance with the directory information, the one or more voice dialogs specifying a call flow defining the interaction between a caller and the IVR directory service.