The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2014
Filed:
Oct. 05, 2011
Chris L. White, Plano, TX (US);
Evan Pedersen, Colorado Springs, CO (US);
Karen Monk, Larkspur, CO (US);
Mark Weissler, Colorado Springs, CO (US);
Chris L. White, Plano, TX (US);
Evan Pedersen, Colorado Springs, CO (US);
Karen Monk, Larkspur, CO (US);
Mark Weissler, Colorado Springs, CO (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
An approach is provided for online trouble ticket servicing. As part of a workflow, one or more activities, which are associated with a trouble ticket corresponding to a service, are monitored, wherein the one or more activities are tracked by a workflow engine. Status information is repeatedly acquired for the one or more activities until a predetermined milestone is reached according to the workflow. The status information is stored for presentation to a subscriber of the service.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile