The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2014
Filed:
Jun. 29, 2011
Fabien G. Hertschuh, Seattle, WA (US);
Benoit St-pierre, Seattle, WA (US);
James L. Ford, Bellevue, WA (US);
Sean P. Cier, Seattle, WA (US);
Samuel P. Hall, Vi, Seattle, WA (US);
Peter C. Wong, Bellevue, WA (US);
Fabien G. Hertschuh, Seattle, WA (US);
Benoit St-Pierre, Seattle, WA (US);
James L. Ford, Bellevue, WA (US);
Sean P. Cier, Seattle, WA (US);
Samuel P. Hall, VI, Seattle, WA (US);
Peter C. Wong, Bellevue, WA (US);
Amazon Technologies, Inc., Reno, NV (US);
Abstract
Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.