The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2014
Filed:
Jul. 28, 2010
Shmuel Shaffer, Palo Alto, CA (US);
Jochen Weppner, Belmont, CA (US);
Shantanu Sarkar, San Jose, CA (US);
Mukul Jain, San Jose, CA (US);
Shmuel Shaffer, Palo Alto, CA (US);
Jochen Weppner, Belmont, CA (US);
Shantanu Sarkar, San Jose, CA (US);
Mukul Jain, San Jose, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
Techniques are provided for using a location of a caller placing a call that is received at a call center to identify other sources of information that are relevant to the call. A call is received at a call center from a caller. The location of the caller is obtained from the received call, and other sources of information potentially relevant to the call are identified based on the location of the caller. For example, information is stored that identifies at lease one individual that is proximate to the location of the caller, and communication is initiated with at least one individual who is determined to be located proximate to the caller.