The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 2014
Filed:
Mar. 09, 2012
Michael Wayne Brown, Georgetown, TX (US);
Joseph Herbert Mcintyre, Austin, TX (US);
Michael A. Paolini, Austin, TX (US);
James Mark Weaver, Austin, TX (US);
Scott Lee Winters, Austin, TX (US);
Michael Wayne Brown, Georgetown, TX (US);
Joseph Herbert McIntyre, Austin, TX (US);
Michael A. Paolini, Austin, TX (US);
James Mark Weaver, Austin, TX (US);
Scott Lee Winters, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A question of a first caller from among multiple callers waiting in a hold queue of a call center is published. Responsive to a second caller from among multiple callers indicating a readiness to answer to the question, the first caller is connected with the second caller. Responsive to the second caller answering the question, the second caller is awarded an advancement token for storage in association with an authenticated identifier for the second caller in a caller profile for redemption by the second caller for a value selected by the second caller.