The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 07, 2014
Filed:
Feb. 28, 2007
Ivan Boyd, Ipswich, GB;
Robert M Claxton, Ipswich, GB;
Stephen a Cassidy, Ipswich, GB;
British Telecommunications PLC, London, GB;
Abstract
A user accesses a destination such as a call center. The call center generates a record for insertion into the user's personal address book, with a telephone number of the center and metadata concerning a transaction. To place a later call on the same matter, the user selects, either using his telephone or via a separate terminal, the address book entry and the call is made. The center receives the user's telephone number via the calling line identity (CLI) and translates this into a data address so that it can 'pull' the metadata from the personal address book. Alternatively the server can translate the center's telephone number into a data address to 'push' the metadata to the center.