The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 31, 2013
Filed:
Jan. 29, 2010
Jin Dong, Beijing, CN;
Ta-hsin LI, Yorktown Heights, NY (US);
Jin Yan Shao, Beijing, CN;
LI Xia, Jeddah, SA;
Ming Xie, Beijing, CN;
Wen Jun Yin, Beijing, CN;
Bin Zhang, Beijing, CN;
Jin Dong, Beijing, CN;
Ta-Hsin Li, Yorktown Heights, NY (US);
Jin Yan Shao, Beijing, CN;
Li Xia, Jeddah, SA;
Ming Xie, Beijing, CN;
Wen Jun Yin, Beijing, CN;
Bin Zhang, Beijing, CN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, and system employing the method, for service channel reconfiguration at a service outlet includes generating service transaction data of a service outlet, generating queue management system (QMS) data of the service outlet, and generating cost and profit data for the service outlet. Data is extracted from the service transaction data and the QMS data relating to specified parameters including customer experience data, and customer demand data. The service transaction data and the QMS data is integrated with the cost and profit data providing a unified objective function. Stochastic service processes and customer behavior data are modeled. The unified objective function is evaluated using the stochastic service processes and customer behavior data model, and the service channel function of the service outlet is reconfigured using the unified objective function.